Casa Serena Villas values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect the data shared through messaging when you contact us via Lodgify.

1. Information We Collect

When you text us, we may collect the following information:

• Your phone number: Automatically collected when you send us a text message.
• Message content: The text of your messages, including inquiries, feedback, or any other details you provide.
• Timestamp data: The date and time of your message.

We do not collect or request sensitive information, such as financial details or Social Security numbers, via text messaging.

2. How We Use Your Information

We use the information collected via text messaging for the following purposes:

• To respond to your inquiries or requests.
• To provide information about our services.
• To improve customer service and streamline communications.
• To send updates about appointments, reminders, or other relevant information.

We will not use your text messaging data for marketing purposes without your explicit consent.

3. Data Sharing

We do not sell, trade, or share your information with third parties, except as necessary to:

• Fulfill legal obligations (e.g., comply with court orders or legal requests).
• Protect the rights, property, or safety of Casa Serena Villas, our customers, or others.
• We share information with Lodgify, the customer relationship management platform used by Casa Serena Villas for business operations. Please refer to Lodgify’s privacy policy for its data-sharing standards. 

4. Data Security

We take appropriate security measures to protect the information you share with us via text messaging. While no system is completely secure, we use encryption and other safeguards to prevent unauthorized access, disclosure, or loss of your data.

5. Data Retention

We retain text messages and related data for a period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. After this period, data will be securely deleted.

6. Your Rights

You have the following rights regarding your data shared via text messaging:

• Access: You may request a copy of your data.
• Correction: You may ask us to correct or update your data.
• Deletion: You may request the deletion of your data, subject to any legal requirements.
• Opt-Out: You may opt out of receiving further text messages by replying “STOP” to our messages.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the effective date will be updated accordingly.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Casa Serena Villas
casaserenavillas@gmail.com